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I attached log first. There are many HDMI related log in dmesg.txt. Could you review it ASAP ? We tried to contact samsung electronics, but there is no feedback from them yet. |
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Hi Mr. SY Yoon, We can't view [BTVV-2412] on SKB JIRA. Please share the screen picture for reference. BTW, do you know when issue happen ? The log file have messages during "3/18 13:10" ~ "3/18 13:14", I am not sure if there is useful information within it. Thanks ! |
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Hi Mr. Kerwin Chen, I translate SKB's Report. Some TV screen show pink color intermittently after STB boot. I attached the photo below.(PinkScreen.jpg) If user reboot the STB, then it recovered. But this issue happened sometimes. TV vendor(Samsung) engineer checked it, but he said there is no issue on TV Side. Our engineer studied the attached log. The HDMI port is the port for HDMI ARC. Do you think that it can impact HDMI function ? PinkScreen.jpg (11,338 bytes) |
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Hi Mr. SY Yoon, HDMI ARC port should have no impact on HDMI output. We suggest to do some experiments to check possible root cause: 1. change HDMI cable 2. change to another HDMI port on TV 3. change HDMI output resolution to 1080p on Smart3 Does user see this issue after upgrade to v15.522.60 ? As I remember, AML change deep color priority in this version to solve other HDMI issues. (for 4kp60, 8bits will be chosen first) Thanks ! |
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Hi Mr. Kerwin Chen, We asked you SKB to test it with another HDMI Ports. But we didn't receive any update from them yet. If we have any update, then I will let you know. |
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- yk.jung ( (ALTech) Younkwang Jung ) developer
